What We Do
We foster optimal connectivity between any individual, team or organization and its sphere of influence
We work with clients to:
We achieve these outcomes, by valuing these actions:
What We Offer
Contact us below for a complementary evaluation--and get your individualized plan in motion!
We offer customized
as well as needs analyses, focus groups and off-the-shelf training
Selected Client List
ACM's Featured Partnerships
The Safe, Responsible Sale of Cannabis
Leading the Industry in medical and recreational compliance training
Independent, World-Class Accreditation and Training
Inspiring confidence in quality for laboratory and laboratory-related services
Deploying the Largest Contingent Workforce of L&D Experts
Delivering innovative, customized solutions
A Leading Provider of Consulting and Staffing Services
Specializing in training, activation and go-live support, and content development
A Consulting Firm Where Leaders Learn to Lead
Offering tested, practical strategies to help your organization grow
Why It Matters
Some Thoughts About Communication and Successful Working and Learning Environments
Most people don’t feel heard
Often, people believe that they never get their ideas fostered, originality credited, “can-do” attitude praised, or contributions acknowledged. Instead, they think that intractable and lazy people get all of the attention. And 80% of the time, they’re correct.
There’s no one “right” way to communicate
Some people gravitate to formal jargon; others reject certain phrases for fear of betraying their essential selves. While Standard English is the benchmark in professional settings and the academy, our dialects, slangs and colloquialisms provide unique opportunities to express our individuality. Remember, “appropriate” language is situationally and culturally adaptable and always in flux.
Motivation, influence and trust fall through the cracks of indirect communication
We often feel ill-equipped to communicate what we really think. At times, all communication seems like one big charade. We’ve all shared rooms with unacknowledged elephants and avoided conversations. While collaborating with people entails suppressing some of our most immediate impulses, there is always plenty of room for hard truth.
Metrics aren’t everything--and we naturally overvalue certain data points
Compensation and grades do not solely dictate our worth, nor should they serve sole motivators to work hard and succeed. While metrics serve as objective evidence to show us which way the needle moves, other compelling, less tangible, indicators exist. If we don’t look at them, we don’t see a complete picture of progress.
Engaging our clients, students and customers is not "value-added"—it’s a mandate
We guess way more than we ask people what they want and need. When people understand how what they do directly relates to a larger mission, they become more invested, obstacle-averse and solution-focused.
Strategic, holistic, sustainable and innovation are current buzzwords
The real question isn’t what they mean, but how can they be usefully and appropriately applied.
We, ourselves--and nobody else-define our destinies
It’s not the rote tasks or difficult people that make us feel trapped—it’s our inability to see beyond them that does. We spend more time trying to control things we can’t control than we do trying to figure out what we can control.
Who We Are
John Mancuso, Owner
John Mancuso is a seasoned educator and writer. Over the course of his career, he oversaw the creation of two Associates and Bachelors level academic programs and has written courses, webinars, presentations and learning experiences for college students, professors, Executives, administrators, managers and hourly contributors.
Most recently he has served as the internal training consultant for the 47, 000 employees that make up North America’s largest transportation agency, the New York City Transit Authority (MTA), customizing curricula in such disparate areas as IT, Legal, Design, Capital Construction, Subway Operations, Security and Infrastructure. He also wrote and executed a three-day leadership series as a succession plan for the 44% of retirement-eligible employees. Before Transit, John served as the Department Chair of Liberal Arts and Sciences at the Art Institute of New York City.
John has taught myriad topics related to business and human resources, such as conflict resolution, project management, communication, social intelligence, strategic planning and coaching for managers. John has also facilitated peer-to-peer professional development and served as keynote speaker at post-secondary institutions and national conferences. John has garnered numerous creative and academic publications, including textbooks, ancillary teaching resources and creative prose in both fiction and nonfiction. Additionally, John taught English for many years at the post-secondary level.
He has a certificate in Adult Learning Transfer from the City University of New York; a BS in Mass Communications from Emerson College in Boston, Mass; an MA in English from Middlebury College in Middlebury, VT; and an MA in fiction writing from the University of Texas at Austin.
In the nascent stages of John’s professional trajectory, he served in such disparate roles as cemetery plot salesman, radio host, dancing M&M, and Brady Bunch trivia expert, which earned him an appearance on the Sally Jesse Raphael show. John began marathon running in his 40’s, and has since completed four. This endurance and stamina illustrate that he can take you all the way to finish in whatever effort you endeavor. He splits his time between Manhattan and Delhi, a small Catskill Mountain town in Upstate New York.
John initially came in to do one workshop about project management with some of our senior staff. The results were so overwhelmingly positive we quickly brought him back to discuss with the VP-level staff how to institutionalize the key methods and ideas from his workshop. We continue working with him on other projects with employees from all levels of the organization.
-Adrienne Imbriaco, Vice President, Administration and Strategic Projects
John Mancuso brought an unexpected note of compassion and warm humor to his workshops, which were also serious, strategic, and logical. Being new to the organization, his group exercises helped me rapidly integrate with and befriend staff members who otherwise would still be strangers to me. This has resulted in increased collaboration, improved workflow, and made work in general a happier place to be. Very grateful to John!
--Estee Pierce, Director of Prospect Management & Development Operations
John did a long-range, comprehensive training with our group. It involved multiple areas of communication, most notably the best practices of writing for the thousands of yearly reports that ultimately affect budgeting and policy for New York City subway service. He immediately won even the most entrenched employees' trust and respect with his uncanny ability to reach all types of people. And with that, came a small transformation in the way we do business.
-Lisa Tavare, Superintendent, Rail Control Center
I took one of John's classes on Managing Performance at NYCT. I found it really useful and immediately put the lessons I'd learned into practice. At that time, our department was looking at ways to improve performance for all of its managers and John's teaching style and content were a perfect fit. We hired him as an internal consultant. He worked really closely with us to understand our needs and the personalities in the department and tailored the course to fit. The feedback from our managers was universally positive, even from those who weren't initially bought in to improve their skills.
-Maeve Clements, Director, Operations Planning
John ran very engaging and compelling professional development and pedagogical methodology workshops when he was my supervisor at the Art Institute of New York City. He also put his training into practice by galvanizing an embattled group of unionized faculty he inherited. During his tenure, they collaborated on the creation of two new academic programs, as well as the comprehensive institutional self studies and supporting documentation required for the College's re-accreditation visits. Without his commitment to fostering authentic, cooperative communication, he could have never produced these unanticipated results.
-Kathryn Keller Larkins, Assistant Professor, Art and Design
John was a gifted addition to a unique team of educators who promoted active learning through faculty development across the United States. His experiences as a mentor to faculty combined with his deep knowledge of effective pedagogy and curriculum in higher education made him a popular choice for workshops and webinars for TeamUP, a part of Cengage Learning. His insights and creativity both engaged and educated his audiences
--Maggi Miller, former Manager of Faculty Programs
Working with John has been an absolute joy. He is talented, thoughtful and wise. He has a capacity to share complex information in an approachable way. He is excellent with details and follow up and is a real asset to us. We love working with John and look forward to our next project together!
--Maureen McNamara, Founder
John was thoroughly prepared and organized for the webinar we hosted with him. His approach to the topic of conflict resolution was anything but ordinary. We had expected to hear a lot of things we had heard before, but John’s content was so unique and effective. We know the participants benefited from his rigor.
--Heather Walls, Executive Assistant
John executed a very engaging class that was full of energy. The exercises clearly addressed the learning objectives and solidified the key concepts.
--Tim Osborne, Senior Director, Training Services
We have a diverse group of members in the hospitality industry and hoped John would customize his training to meet our needs. Not only did he meet those needs, he exceeded our expectations. His workshop was relevant to our members, well planned, and delivered with a great sense of humor. John was ready for every excuse and reason our members identified as a hindrance to effectively training their staff. He brought real world industry related solutions for us to efficiently use limited training time. John’s ideas about navigating the difficult area of diverse goals and their contribution towards the business’s goals were spot on and immediately useful. John was able to give our members the tools they needed to help with hiring, training, and retaining great staff.
--Toni L. D’Onofrio, Vice President, Chefs’ Association of Westchester and Lower Connecticut: American Culinary Federation
John consulted with me about my business plan. I found him to be a quick responder who was very generous with his time. He helped me produce a fantastic product. I give him five starts!
--Andrew Payyappillly, Coromandel Restaurants, New York and Connecticut
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