• Who We Are

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    Authentic Communication Matters (ACM) serves clients in a diverse set of industries in both the public and private sectors. ACM’s courses are customized and designed to enhance business continuity, strengthen professional relationships and guide clients into innovative ways to solve work-related problems.


    ACM’s customized services have been proven to drive its clients’ industries into the future. Those services include but are not limited to: Multi-Day Training Courses, Leadership and Managerial Coaching, Curriculum Development, Train-The-Trainer Sessions, Webinars, Workshops, Risk/Threat Analyses, Focus Groups and Off-The-Shelf Training.


    Meet John Mancuso 

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    John Mancuso has written and facilitated learning experiences for executives, managers, administrators, hourly contributors, college professors and students. John has served as keynote speaker, garnered numerous creative and academic publications--including textbooks, ancillary teaching resources and creative prose in both fiction and nonfiction. Additionally, John taught English for many years at the post-secondary level. In his last in-house position, he served as Director of Curriculum and Programs (and internal training consultant) for North America’s largest transportation agency, the New York City Transit Authority (MTA).


    John has a certificate in Adult Learning Transfer from the City University of New York; a BS in Mass Communications from Emerson College in Boston, Mass.; an MA in English from Middlebury College in Middlebury, VT; and an MA in fiction writing from the University of Texas at Austin.


    In the nascent stages of John’s professional trajectory, he served in such disparate roles as cemetery plot salesman, radio host, dancing M&M, and Brady Bunch trivia expert, which earned him an appearance on the Sally Jesse Raphael show. John began marathon running in his 40’s and has since completed four. This endurance and stamina illustrate that he can take you all the way to finish in whatever effort you endeavor!


    He resides in a small Catskill Mountain town in Upstate New York where he enjoys snowshoeing, walking in the woods with his dogs and sitting by fires.



  • What We Do


    We work with clients to:

    • Discover previously unrecognized ways to identify who they are and what they do

    • Feel energized to access what once seemed unreachable

    • Create precise, efficient and commanding written documents

    • Adopt sustained actions that promote dialogue, trust and results

    • Make authentic communication effortless